0191 563 4156

Terms and Conditions

GENERAL CANCELLATION POLICY

Cancellations can only be made by phoning or faxing the apartments directly. You should save the cancellation reference number you receive.

Reservations

Cancellations can be made without any penalty†:

  • - Reservations 1 to 6 nights long may be cancelled up to 12 noon on the day prior to arrival*
  • - Reservations between 7 and 13 nights must be cancelled by 12 noon, 3 days prior to arrival*
  • - Reservations of stays of 14 nights or more must be cancelled by 12 noon, 7 days prior to arrival*
  • * equivalent notice periods are required for changes to bookings after you have checked-in † please note exclusions below

    Failing to cancel before the deadline, or in the event of non-arrival at the property, the full charge for each apartment reserved will be levied against your credit card.

    Advance Purchase/Prepaid Rates

    For all Advance Purchase/Prepaid reservations, the rate for the full duration of the stay and any pre-booked amenities is charged in full at time of reservation. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.

    Group Bookings

    For group bookings of 2 apartments or more, a separate cancellation policy applies please contact directly for further details.

    Cancellation Following Non-Arrival

    If you have not checked-in or contacted the apartments by phone to reconfirm that you still intend to arrive before 10am the morning after your arrival date we will assume your reservation is cancelled and you will be charged the fees as above.

    CHECK-IN PROCEDURE

    On check-in we will require full payment (unless booked on an Advance Purchase/Prepaid rate), security deposit, Photo ID (passport/ driving license only) and a copy of your confirmation. We will also need to see the credit/debit card the reservation was made with. If the same card is not presented at check-in then any funds taken from it will be refunded and the payment will have to be made by another method before keys are issued.

    RATE RULES & RESTRICTIONS

    At check-in, reception will verify your departure date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early the rate may be subject to change.

    BOOKING DEPOSIT

    Please note that your credit/debit card will be charged a non-refundable booking deposit as itemised during the booking process. The deposit is non-refundable in the event of cancellation.

    BOOKING FEE

    As this is a live transaction system, all credit/debit cards are checked directly with the banking system. The bank levies a fee to cover the cost of each and every credit card verification check. Please note these transaction costs are borne by us whether you cancel your booking or not, the deposit and booking fee is always non-refundable.

    SECURITY DEPOSIT

    Photo ID will be required at the time of check-in. Guests who have guaranteed their reservations with credit card will be asked for pre-authorisation on arrival. Guests paying cash or debit card will be asked for full prepayment of the balance on arrival. A security deposit per apartment may also be required. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a preauthorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following inspection.

    DISCLAIMER

    While every effort has been made to ensure the accuracy of all material on this website Staysuite cannot accept direct, indirect or consequential liability for loss or damage due any errors or omissions.

    PRIVACY POLICY

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.